Sales & Customer Care
Achieving Sales on the Telephone
This fantastic value online short course has been expertly put together to aid professionals in the often challenging and competitive world of telesales. Whether you’re keen to embark on a career in telesales or are already a telesales professional...
Sales positions can be notoriously stressful and difficult, but with the right skills and tools you can make your job of closing that sale far easier and more enjoyable. This course in closing techniques looks in detail at the methods behind becoming...
Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain ...
Customer Relationship Management
Whether you own your own small business or work in a customer-focused role for a large organisation, you will know that excellent customer relations are the key to fostering customer loyalty and ultimately gaining the edge on the competition.
Handling a Difficult Customer
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
Key Account Management
Working as a key account manager is an important job in any business, and one that presents many challenges. This Key Account Management training course will give you the confidence to apply for positions in key account management. It’s also a wise...
Level 2 Sales Diploma
Pitch yourself to be the next protégé of the sales industry by signing up to this exciting online course, available now! Work your way through the comprehensive curriculum and you can gain some of the key skills and know-how required to be successf...
Level 3 Customer Service Diploma
Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Cust...
The art of negotiation is a valuable skill, not only in business and in the workplace but also in aspects of everyday life. Boosting those skills with this Negotiation Skills course should lead to increased confidence, more successful negotiations in...
Sales is the lifeblood of every business in the world (any business that wants to make money anyway). So, learning the basics of sales techniques can make you a very attractive candidate in what is a very competitive, cut-throat profession.